1 Definitions and Interpretation
1.1 In these Conditions the following words have the following meanings:
“Additional Services” means those services provided by the Company;
“Additional Services Price List” means the document setting out the prices of the Additional Services from time to time;
“Cancellation Charge” means the charge for cancellation set out in the Sundries Price List;
“Company” means HH MUCKERS LTD
“Contract” means any contract between the Company and the Customer for the sale of Goods and provision of Additional Services, incorporating these Conditions;
“Customer” means the person(s), firm or company who opens communications or purchases Goods and/or Additional Services from the Company;
“Defective Additional Services” has the meaning given in Condition 5.2;
“Defective Goods” has the meaning given in Condition 5.2;
“Event of Force Majeure” has the meaning given in Condition 10;
“Goods” means any goods agreed in the Contract to be supplied to the Customer by the Company (including any part or parts of them and pallets where applicable);
“Part Load Charge” means the charge for part loads set out in the Sundries Price List;
“Peak Time Deliveries Charge” means the charge for peak time deliveries set out in the Sundries Price List;
“Quotation” means the documents issued by the Company which set out the prices of the Goods and/or the applicable Additional Services from time to time;
“Sundries Costs” means the additional charges chargeable by the Company including without limitation the Cancellation Charge, the Part Load Charge, the Returned Materials Charge, the Peak Time Deliveries Charge and the Waiting Time Charge;
“Sundries Price List” means the document setting out the prices of the Sundries Costs (in addition to what is set out in the Quotation) as published or issued from time to time by the Company;
“Surcharge” means the additional charges made by the Company set out from time to time on the Company’s Surcharge Price List;
“Surcharge Price List” means the document setting out the Surcharges as published or issued from time to time by the Company;
“Waiting Time Charge” means the charge for waiting at the disposal point set out in the Sundries Price List;
2 Basis of Contract
2.1 Subject to any variation under Conditions 2.3 and/or 3.11 the Contract will be subject to these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document whatsoever and whenever).
2.2 Each order for Goods and/or Additional Services by the Customer from the Company shall be deemed to be an offer by the Customer to purchase Goods and/or Additional Services subject to these Conditions. It is the Customer’s obligation to ensure that the terms of its order and any applicable specification are complete and accurate.
2.3 Subject to Conditions 2.10 and/or 3.11, any variation to these Conditions and any representations about the Goods and/or Additional Services shall have no effect unless expressly agreed in writing and executed by a director of the Company.
2.4 No order placed by the Customer shall be deemed to be accepted by the Company until a Quotation is issued by the Company or (if earlier) the Company commences manufacture or mixing of the Goods, their appropriation to the Customer’s order or despatch of the Goods to the Customer and/or provide the Additional Services. Any order shall be accepted entirely at the discretion of the Company.
2.5 Any Quotation or estimate made by the Company is given subject to these Conditions. Without prejudice to the Company’s right not to accept an order, Quotations will be valid for 30 days from date of issue.
2.6 Where HH Muckers makes any reference to the strength of concrete the reference to compressive strength is only a guide. Orders that require test results need to be agreed in writing before the supply of Ready Mix Concrete. Orders otherwise will come without Cube test results.
2.7 All Goods are sold and/or Additional Services provided by reference to the Company’s specification for those Goods and/or Additional Services in force at the date of the Company’s acknowledgement of order and available to the Customer on request.
2.8 Any cancellation or delay of an order by the Customer on or after 3pm on the working day before the order is due to be fulfilled, or if the Company cannot deliver an order due to a failure of the Customer to comply with its obligations pursuant to Condition 3.2 or 3.6, is subject to payment by the Customer of:
(a) the Cancellation Charge; and
(b) the Returned Materials Charge.
2.9 Any advice or recommendation given by the Company or its employees or agents to the Customer or its employees or agents as to the strengths or use of the Goods by the Company is followed or acted upon entirely at the Customer’s own risk, such advice and/or recommendation should not be relied upon.
2.10 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
2.11 The description of the Goods and/or Additional Services shall be set out in the Company’s acknowledgement of order and/or, the Quotation.
2.12 All communications and orders are subject to our Terms and Conditions. By communicating with us or placing an order, you are agreeing to have read and be in agreement with our Terms and Conditions in full on our website.
3 Delivery and Acceptance of Goods
3.1 Unless otherwise agreed in writing by the Company delivery of the Goods shall take place at a discharge point agreed between the Customer and the Company in normal working hours.
3.2 The Customer shall provide and clearly indicate to the Company a safe and proper route from a metalled highway to the agreed discharge point.
3.3 Any dates or time of day specified by the Company for delivery of the Goods are intended to be an estimate only and time for delivery shall not be of the essence. If no dates or times are so specified, delivery will be within a reasonable time.
3.4 The Company shall not be liable to any Customer (whether in contract, tort, negligence, breach of statutory duty or otherwise) for any damages whether direct, indirect or consequential (including but not limited to any economic loss or loss of profits) resulting from any delay in delivery or failure to deliver within any agreed time period or as a result of the Customer not providing sufficient notice to cancel or vary an order under condition 2.8.
3.5 If for any reason the Customer does not accept delivery of any of the Goods within the sum of 30 minutes of when the Goods arrive and are available for discharge at the agreed discharge point, the Company reserves the right to charge the Customer the Waiting Time Charge.
3.6 The Customer shall provide:
(a) an authorised representative to accept the Goods;
(b) all appropriate instructions concerning the delivery of the Goods;
(c) an appropriate access to the discharge point;
(d) all applicable documents;
(e) a discharge point which is compliant with health and safety legislation and regulations, licences or authorisations.
3.7 The quantity of any consignment of Goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.
3.8 Given the nature of the Goods, the Customer will be deemed to have accepted the Goods as being in accordance with the Contract on signature of the delivery docket or on delivery, whichever is the earlier and the Customer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
3.9 At the anticipated time of delivery the Customer shall ensure that an authorised person is present at the agreed discharge point to accept the Goods and to sign the delivery docket. Any signature will be legible and accompanied with a legible printed name.
3.10 The Customer shall ensure that an authorised person shall sign a delivery docket on delivery. By signing the delivery docket the Customer:
(a) acknowledges that the mix description set out on such delivery docket describes the Goods required by the Customer;
(b) authorises any addition to the Goods of water or of any other materials and shall record this on the delivery docket;
(c) confirms the times of arrival of the truck at the agreed point of discharge and of completion of discharge; and
(d) acknowledges receipt of delivery.
3.11 Where the Company complies with a request from the Customer or from a person reasonably believed by the Company to be acting on his behalf for a variation in the mix description of a delivery the Customer shall accept any consequential variation in the properties and/or the constituents of such delivery.
3.12 Full legal, beneficial and equitable title to and property in the Goods shall remain vested in the Company (even though they have been delivered and risk has passed to the Customer) until:
(a) payment in full, in cash or cleared funds, for all the Goods has been received by the Company; and
(b) all other money payable by the Customer to the Company on any other account or under the Contract or any other contract has been received by the Company.
3.13 Risk in the Goods shall pass on delivery.
3.14 Until full legal, beneficial and equitable title to and property in the Goods passes to the Customer:
(a) the Customer shall hold the Goods on a fiduciary basis as the Company’s bailee;
(b) the Customer shall store the Goods and shall insure them, without any charge to the Company, and not tamper with any identification upon the Goods and the Company shall be entitled to examine any such Goods in storage at any time during normal business hours upon giving the Customer reasonable notice of its intention to do so;
(c) the Company may at any time, on demand and without prior notice, require the Customer to deliver the Goods up to the Company and the Company may repossess and resell the Goods if any of the events specified in Condition 11.1 occurs or if any sum due to the Company from the Customer under the Contract or on any other account or under any other contract is not paid when due;
(d) for the purposes of this Condition 3.14 the Company, its employees, agents and sub-contractors will be entitled to free and unrestricted access to any premises owned, occupied or controlled by the Customer and/or any other location where any of the Goods are situated at any time without prior notice;
(e) the Company shall be entitled to maintain an action against the Customer for the price of the Goods notwithstanding that legal, equitable and beneficial title to and property in the Goods has not passed to the Customer; and
(f) the Company hereby authorises the Customer to use the Goods in the normal course of the Customer’s business. This right shall automatically cease on the occurrence of any event set out in Condition 11.1 and/or if any sum owed to the Company by the Customer is not paid when due.
3.15 The Company shall be entitled at its discretion to make delivery of the Goods by instalments and to invoice the Customer for each instalment individually. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated or to refuse to accept subsequent instalments.
4 Price and Payment
4.1 Unless otherwise agreed by the Company in writing the price for the Goods and/or Additional Services and/or the Sundries Costs and/or the Surcharge shall be the price set out in the Quotation and/or the Additional Services Price List and/or Sundries Price List and/or the Surcharge Price List as at the date of delivery.
4.2 The Company reserves the right, by giving notice to the Customer at any time before delivery, to amend the Quotation and/or the Additional Services Price List and/or the Sundries Price List and/or the Surcharge to reflect any increase in the cost to the Company which is due to any factor beyond the control of the Company (including, without limitation, any increase in the costs of labour, fuel, materials, or other costs of manufacture or supply), any change in the quantities of the Goods and/or Additional Services requested by the Customer or any change in the delivery dates or location for the Goods and/or Additional Services requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.
4.3 Unless otherwise agreed in writing the prices for the Goods shall include costs or charges in relation to delivery but are not inclusive of the charges for Additional Services, Sundries Costs and Surcharges. For the avoidance of doubt, this does not affect the Company’s right to charge for delivery related charges as set out herein.
4.4 The price for the Goods and/or Additional Services and/or the Sundries Costs and/or the Surcharge shall be exclusive of value added tax and any other taxes and duties or levies all of which amounts the Customer will pay in addition when it is due to pay for the Goods and/or Additional Services and/or the Sundries Costs and/or the Surcharge.
4.5 The Company reserves the right to levy the Part Load Charge, where the Customer orders less than a full load. Details of load capacities can be obtained from the Company upon request.
4.6 The Company reserves the right to make a charge for delivery of the Goods and/or the Additional Services on the request of the Customer at a specific time or outside normal working hours.
4.7 Except where otherwise agreed by the Company or where the Customer is a credit account holder, payment of the price for the Goods (plus Sundries Costs and Surcharges that have been incurred or are anticipated by the Company to be incurred on or before delivery) is due before dispatch of the Goods and/or completion of Additional Services. Any other charges are due as they are incurred (unless agreed otherwise with the Customer). Time for payment of the Goods, Additional Services, Sundries Costs and Surcharges shall be of the essence.
4.8 The Customer shall make all payments due under the Contract without any deduction whether by way of set-off, withholding, counterclaim, discount, abatement or otherwise.
4.9 The Company shall be entitled to apply any amount due to the Customer under this or any other agreement in or towards payment of any sum owing by the Customer to the Company in relation to any matter whatsoever.
4.10 If any sum due from the Customer to the Company under the Contract or any other contract is not paid on or before the due date for payment then all sums then owing by the Customer to the Company shall become due and payable immediately and the Company shall be entitled to:
(a) cancel or suspend its performance of the Contract or any order including suspending deliveries of the Goods and/or provision of the Additional Services; and/or
(b) require the Customer to pay for Goods prior to their despatch or collection from the Company’s place of business; and/or
(c) charge the Customer
(i) interest calculated on a daily basis on all overdue amounts (both before and after judgement) until actual payment at the statutory rate of interest for commercial debts prevailing from time to time until payment is made in full; and
(ii) the cost of obtaining judgement or payment to include all reasonable professional costs (including legal fees) and other costs of issuing proceedings or otherwise pursuing a debt recovery procedure.
Any credit facility given to the Customer by the Company may be altered or withdrawn by the Company at any time.
5 Warranty of Quality of Goods
5.1 The Company gives no warranty that Goods will achieve a particular strength or will be fit for any particular purpose.
5.2 If the Customer establishes to the Company’s reasonable satisfaction that there is a defect in the Goods or there is some other failure in relation to the conformity of the Goods with the Contract and such non-conformity is the fault of the Company (such goods shall be referred to as the “Defective Goods”), or the Additional Services have not been performed with reasonable care and skill (the “Defective Additional Services”), then the Company shall at its option, at its sole discretion and within a reasonable time:
(a) subject to the reasonable co-operation of the Customer, break up and remove the Defective Goods free of charge to the Customer and replace such Defective Goods with Goods which are in all respects in accordance with the Contract (including the cost of transporting the Goods to and from the Customer for that purpose) or re-perform such Defective Additional Services; or
(b) issue a credit note to the Customer in respect of the whole or part of the Contract price of such Defective Goods and/or Defective Additional Services plus the reasonable costs of breaking up and removing the Defective Goods or re-performing such Defective Additional Services;
and performance of any one of the above options shall constitute an entire discharge of the Company’s liability under this warranty and shall be the Customer’s sole and exclusive remedy.
5.3 The Company shall be under no liability under the Condition 5.2 above:
(a) in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions (whether given orally or in writing), misuse or alteration of the Goods without the Company’s approval; and/or
(b) if the total price for the Goods and/or the Additional Services and/or the Sundries Costs and/or the Surcharge has not been paid by the due date for payment; and/or
(c) for any Goods manufactured or appropriated to the Contract in accordance with any specification, instruction or recommendation made to the Company by the Customer; and/or
(d) for any Additional Services performed in accordance with the Customer’s instructions; and/or
(e) in respect of any type of defect, damage or wear specifically excluded by the Company by notice in writing; and/or
(f) an Event of Force Majeure.
6 Provision of Services
6.1 Where the Company is to perform Additional Services at the Customer’s premises, the Customer shall procure safe access to the premises and the provision of adequate power, lighting, heating and other such facilities or supplies for the Company’s employees or agents in accordance with the demands of any applicable legislation and as the Company shall reasonably require.
6.2 The relevant element of the Contract price relating to the Additional Services shall be due and payable before such Additional Services are carried out.
6.3 The Additional Services will be deemed to be completed:
(a) when they have been completed to the Company’s satisfaction; or
(b) if the Company is available to perform the Additional Services but is prevented from doing so by reason of the lack of relevant assistance from the Customer (such as lack of availability of test components or parts from the Customer); and/or
(c) if the Company is available to perform the Additional Services but is prevented from doing so by reason the condition of the Customer premises on the site at which the Additional Services are to be provided and/or the facilities at or the services available therein at the time agreed for the provision of the Additional Services.
7 Exclusion and Limitation of Liability
7.1 The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with Defective Goods shall be limited to £25,000.
7.2 The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, in respect of all claims not subject to Condition 7.1, arising in connection with the performance or contemplated performance of the Contract shall be limited to £5,000.
7.3 The Company shall not be liable to the Customer (whether in contract, tort, negligence, breach of statutory duty or otherwise) however arising (whether relating to the Goods, Additional Services or otherwise) for:
(a) any loss of profit or other economic loss (direct or indirect); and/or
(b) any loss or damage or liability which the Customer incurs due to delay in its works or project; and/or
(c) any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (howsoever caused).
7.4 Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence, or for fraudulent misrepresentation.
8 Customers Indemnity
8.1 The Customer irrevocably and unconditionally agrees to indemnify the Company, its employees, sub-contractors and agents in full and on demand and keep them so indemnified against all claims, demands, actions, proceedings and all damages, losses, costs and expenses (including without limitation legal and other professional advisers’ fees and all consequential and economic loss (including without limitation loss of profit, future revenue, reputation or goodwill and anticipated savings)) whether direct or indirect made against or incurred or suffered by any of them directly or indirectly and whether wholly or in part resulting from the matters listed below whether or not such losses or the consequences of the matters listed below were foreseeable at the date of the Contract:
(a) the manufacture and sale of the Goods by the Company in accordance with the Customer’s specifications or other data or information furnished or instructions given by the Customer; and/or
(b) any breach by the Customer of its obligations under the Contract; and/or
(c) any breach by the Company of its obligations under the Contract or any other act or omission (including, without limitation, negligence) of the Company, its employees and agents in excess of the liability of the Company under the Contract.
9 Subcontracting, Assignment and Third Party Rights
9.1 The Customer shall not be entitled to assign, charge, subcontract or transfer the Contract or any part of it without the prior written consent of the Company.
9.2 The Company may assign, charge, subcontract or transfer the Contract or any part of it to any person or Group Company. The Customer irrevocably consents to novation of the Company’s rights and obligations pursuant to the Contract to any Group Company.
9.3 A Group Company may enforce any term of the Contract. Save for the Group Companies, no person who is not a party to the Contract (including any employee, officer, agent, representative or sub-contractor of either party) shall have the right (whether under the Contracts (Rights of Third Parties) Act 1999 (the “Act”) or otherwise) to enforce any term of the Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the Company and the Customer which agreement must refer to this Condition 9.3.
9.4 Even if a person who is not a party to the Contract has a right to enforce any term of the Contract by virtue of Section 1 of the Act, the parties may, notwithstanding Section 2(1) of the Act, vary or cancel the Contract by agreement between them without requiring the consent of such third party.
10 Force Majeure
The Company reserves the right to suspend or cancel the Contract in whole or in part (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business and its obligations under the Contract due to any circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, lightning, war, revolution, act of terrorism, riot or civil commotion, strikes, lock-outs or other industrial action (whether of the Company’s own employees or others), failure of supplies of power, fuel, transport, equipment, raw materials or other goods or services (an “Event of Force Majeure”) provided that, if the Event of Force Majeure continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Company to terminate the Contract.
11 Breach of Contract or Insolvency
11.1 The Company may immediately suspend performance of the Contract, cancel any outstanding delivery of the Goods, cease the provision of any Additional Services, stop any Goods in transit or by notice in writing to the Customer terminate the Contract without liability to the Company if:
(a) the Customer commits a material breach of any of its obligations under the Contract which is incapable of remedy or fails to remedy any breach of its obligations under the Contract which is capable of remedy, or persists in any breach of any of its obligations under the Contract after having been requested in writing by the Company to remedy or desist from such breach within a period of 14 days; or
(b) the Customer suspends, or threatens to suspend, payment of its debts (whether principal or interest) or is deemed to be unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986; calls a meeting, gives a notice, passes a resolution or files a petition, or an order is made, in connection with the winding up of that party (save for the sole purpose of a solvent voluntary reconstruction or amalgamation); has an application to appoint an administrator made or a notice of intention to appoint an administrator filed or an administrator is appointed in respect of it or all or any part of its assets; has a receiver or administrative receiver appointed over all or any part of its assets or a person becomes entitled to appoint a receiver or administrative receiver over such assets; takes any steps in connection with proposing a company voluntary arrangement or a company voluntary arrangement is passed in relation to it, or it commences negotiations with all or any of its creditors with a view to rescheduling any of its debts; or has any steps taken by a secured lender to obtain possession of the property on which it has security or otherwise to enforce its security; or has any distress, execution or sequestration or other such process levied or enforced on any of its assets; has any proceeding taken, with respect to it in any jurisdiction to which it is subject, or any event happens in such jurisdiction that has an effect equivalent or similar to any of the events in this Condition 11.1(b); or
(c) any sum payable under the Contract is not paid within seven days of its due date for payment in accordance with the Contract.
11.2 Notwithstanding any such termination or suspension in accordance with Condition 11.1 above the Customer shall pay the Company for all Goods and/or Additional Services delivered up to and including the date of suspension or termination.
11.3 Termination of the Contract for any reason shall be without prejudice to the rights and remedies of either party which may have accrued up to termination.
12 General
12.1 Nothing in the Contract shall create, or be deemed to create a partnership or joint venture or relationship of employer and employee or principal and agent between the parties.
12.2 The waiver by either party of any breach of the Contract shall not prevent the subsequent enforcement of that breach and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.
12.3 If at any time any one or more of the Conditions or part of them of the Contract is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from the Contract and the validity and/or enforceability of the remaining provisions of the Contract shall not in any way be affected or impaired as a result of that omission.
12.4 The Company may record phone calls it makes to, or receives from, the Customer.
12.5 Any communication between the parties relating to the obligations of the Contract must be in writing and delivered by hand (when delivery shall be deemed to be the day of delivery) or sent by pre-paid first class post (when delivery shall be deemed to be 48 hours after posting) to, in the case of the Company, the address set out above, and in the case of the Customer, to its registered address, or such change of address as shall be notified to either party by the other. Pre-contractual communications, including any orders or Quotations, may be sent by email to such email addresses as the parties agree.
12.6 The Contract sets out the entire agreement and understanding between the Customer and the Company in connection with the sale of the Goods and/or delivery of the Additional Services and shall supersede and replace all documentation previously issued by the Company purporting to set out its terms and conditions of sale of the Goods. The parties acknowledge that this agreement has not been entered into wholly or partly in reliance on, nor has either party been given, any warranty, statement, promise or representation by the other or on its behalf other than as expressly set out in this agreement. Each party agrees that the only rights and remedies available to it arising out of or in connection with any warranties, statements, promises or representations will be for breach of contract and irrevocably and unconditionally waives any right it may have to any claim, rights or remedies including any right to rescind this agreement which it might otherwise have had in relation to them.
12.7 The Contract and any issues, disputes or claims arising out of or in connection with it (whether contractual or non-contractual in nature such as claims in tort, from breach of statute or regulation or otherwise) shall be governed by, and construed in accordance with, the laws of England and Wales unless the Goods are delivered in Scotland, in which case the Contract and any issues, disputes or claims arising out of or in connection with it (whether contractual or non-contractual in nature such as claims in tort, from breach of statute or regulation or otherwise) shall be governed by, and construed in accordance with, the laws of Scotland.
12.8 All disputes or claims arising out of or relating to the Contract shall be subject to the exclusive jurisdiction of the English and Welsh Courts to which the parties irrevocably submit unless the Goods are delivered in Scotland, in which case all disputes or claims arising out of or relating to the Contract shall be subject to the exclusive jurisdiction of the Scottish Courts to which the parties irrevocably submit.
13. Use of This Website
13.1The terms of conditions set out how you may use our website and by accessing the website, you agree to these terms. If you do not agree to these terms and conditions, you should not use the website. Please read all terms of use prior to using the website and save and/or print out a copy of these terms for future reference.
14. Prices
14.1 All quotes are based on the information the customer supplies. HH Muckers Limited reserves the right to change the price if the information supplied is incorrect.
15. Hire Periods
15.1 Unless otherwise stated, a grab lorry is allocated to load within half an hour on site. Any time spent over and above the allocated time will be charged at our standard waiting time charge of £50.00 per hour (or part thereof) + VAT.
16. Collection & Delivery
16.1 HH Muckers Limited will not be liable for late collection or delivery. A late collection or delivery does not entitle the hirer to cancel any order or part order. Nor does it entitle the customer to claim any compensation.
17. Waste Removal
17.1 HH Muckers reserves the right to return all waste to the address that it was originally collected from if any waste services have not been paid for in full.
18. Damage Risks and Responsibilities
18.1 When delivering or collecting off the public highway, it is possible that damage can occur to the ground surface of your property. If you ask us to proceed off the public highway, it must be clearly understood that it is at your request and your responsibility.
18.2 HH Muckers Limited accepts no liability for damage claims arising from vehicles delivering/collecting off the public highway.
18.3 The Customer or Site Contractor shall provide:
- an appropriate access to the discharge point
- a discharge point which is compliant with health and safety legislation and regulations, licences or authorisations
- a ground surface that is fit for purpose
- a site setup that is adequate
- their own site water facilities
- an authorised representative to accept the goods
- all appropriate instructions concerning the delivery of the goods
19. Access
19.1 The customer will be responsible for providing free access to and from the site.
20. Hazardous or Contaminated Waste
20.1 No hazardous or contaminated waste should be loaded onto our vehicles. Including but not limited to asbestos, liquids, pyrotechnics, paints, solvents and plasterboard, earth or brick rubble that is contaminated or hazardous. Waste of this type placed on our lorries could endanger our staff and will lead to the customer incurring additional charges. These wastes will also have to be returned to the customer’s site.
21. Load Capacity
21.1 Our grab lorry load capacity and weight is strictly governed by the Vehicle Operators Services Agency (VOSA) and our grab lorries will only be loaded to the maximum weight permissible for each vehicle.
22. Proof of Delivery
22.1 As the customer may not be present upon arrival of the grab lorry, a customer’s signature is not required on any documentation for proof of delivery or collection of materials. However, all hire terms and conditions still apply.
23. Website Pricing
23.1 We reserve the right to amend/change any of our prices at any time without notice.
24. Refund Policy
24.1 Internet & Telephone Bookings
24.1.1 This policy applies to goods and services ordered through the website of hhmuckers.com, or over the telephone when any payment has been made.
24.1.2 We will provide a credit note for any orders of our services that are cancelled as long as a minimum of 24 hours notice is given prior to the date of hire or delivery. We reserve the right to charge for a wasted journey should our driver arrive at the delivery address, but the lorry is turned away.